The Useful Idiot

Do we have a right to demand service from the BBC if we are a license payer?

If I am a shareholder in a Company I have the right to ask ANY question about the policies of that company. I have the right to call the Managing Director and ask what's going-on.

If I have a contract to supply goods or services with any company then I feel I have the right to call the Chief Executive if I am not satisfied with the product or service.

I am actually quite successful at getting my own way and justice in such matters (to the point where I might write a book about it).

But my focus is the BBC at the moment. If I am dissatisfied with the service from any area of BBC then I feel I should start at the top, with the Director General and if I get bounced down the chain of command until someone responds.

Well I did. I sent Mark Thompson an e-mail four weeks ago. I still haven't had the courtesy of a response even though I left my phone numbers.

My MP wrote to the BBC six weeks ago and two weeks later got a letter from Michael Grade acknowledging the letter and that he was passing the complaint on to Mark Thompson.

We still don't have a response!

I know of no other Public or Private Company that doesn't respond in a timely manner. Quite frankly I am almost past caring as to why I complained. So, researching an answer will be a waste of time.

Doesn't the BBC need a Customer Service Department like any other commercial organisation?