The BBC exercises bias. Not just my opinion but the opinion of many political commentators. I am interested in how it manifests itself in reporting Israel and how it deals with its Message Boards (specifically 5Live). Complain to the BBC? Don't bother. They take ages to even acknowledge you wrote to them and then they take ages to do anything. Best to rant about it on Blogs and give them the bad publicity they deserve.
The BBC doesn't respond to Complaints
Do we have a right to demand service from the BBC if we are a license payer?
If I am a shareholder in a Company I have the right to ask ANY question about the policies of that company. I have the right to call the Managing Director and ask what's going-on.
If I have a contract to supply goods or services with any company then I feel I have the right to call the Chief Executive if I am not satisfied with the product or service.